Great management, not so great owners.
The front office staff was consistently pretty good about resolving concerns, but they often have their hands tied by policies/decisions made higher up. They were very accomodating when we had to store some belongings on our patio while our garage was unusable. Overall the units are in a pretty good location, and depending on the building you're in you have a nice view of Lehi/the lake off in the distance. The size is also pretty good, but the price is a bit high(though that is true for everywhere right now). Proximity to Harmons is great too.
Back in May we received a short notice heads-up that we (along with many others) would be unable to use our garage for 3 weeks as a company came in to address foundation issues for the building. 3 months later in August as we are moving out, the garages are still unusable. The owners offered a $200 credit for each month we were unable to use the garage, but that amount is pretty paltry considering the attached garage is a huge selling point for those particular units, and considering how long they were (and still are) unusable. The noise was incredibly disruptive as they used machinery to tear out the concrete in the garages as well. I think the ownership could have and should have handled that situation better.
On the topic of moving out, there were some pretty big discrepancies on the move-out charges between the lease agreement and the move-out sheets that were handed out. I understand we're in a period of inflation, but 100%+ increases on certain services just seems like willful deception. We were pretty thorough in cleaning our unit and carpets (see photos), so I will revisit this review after everything has been finalized to adjust it according to our full move-out experience.
The move out experience ended up being alright. If you do a thorough job of cleaning, you are not charged those cleaning fees.
Andrew Hillen
August 29, 2023