This is an update for the review below. After speaking with management, a solution has been worked out. Like I mentioned before, the team here is great and while they aren‚??t the ones who made the building floors, and can only do so much about noise levels, the definitely do all they can and it shows. I stand by my thoughts on getting a 3rd floor unit and will hopefully be able to update this to 5 stars once I move into my new unit here. My suggestion would still be to review the card of service that is going to be placed in the tenants mail box at the end of the month outlining all fees contacted to water and garbage so there is no hidden surprises. Other than that, the places are nice and other than thin floors would say the complex is pretty great. It helps the stay is amazing, like I said my previous review was of the building not the actual management team. So if you do give CH a look, connect with the team and go with a 3rd floor unit.
I wouldn't necessarily call these luxury apartments as some of the reviews on here state. In reviewing the properties show room apartment, it seems like it would be a "luxury" apartment but the actual units are far from that. When I moved into these apartments in February I was so excited to be in such an amazing space, with gorgeous "Mountain Views" and close to work but living in this building has caused more sleepless nights and disturbance than when I lived next to a train in San Francisco.
The floors are all hardwood, which in a building such as these, you would think there would have been a layer of sound proofing material to eliminate noise in between the unit floors but that doesn't exist. Despite multiple emails to the leasing staff, the neighbors up stairs continue to run their dog, and small child at all hours of the night with no regard to the "sound ordinance" that the buildings management team has tried to implement. The running shakes my entire unit. A west elm lamp has already falling off a shelving unit and broke due to the shaking.
When I moved in, a lot of things were not clean. The dishwasher was pretty dirty, there were nicks in walls, and the sink in the kitchen had a grime over the actual water spout which to this day makes it difficult to turn the faucet left and right.
The staff is very nice, and when I put in a request to have a large bee hive that looked like it had been hanging out for years removed, they were on top of it. They are quick to respond to inquiries but unfortunately not much they can do about the building since they didn't build it. It's a fine place if you get a 3rd floor unit I'm sure but anything below sucks unless don't care about mini earth quakes every 6 mins.
Agree with the post that says they do not do a good job at stating which fees are to be expected in the rent. Water and garbage are not included, which I knew, but there are multiple fees which make no sense included on a tiny card they place in your mailbox each month. None of that was explained in writing or verbally. So expect to pay about 120+ for just water, garbage and the random fees depending on usage. Again, that doesn't include your energy and electric bills which are separate. I'm also paying for internet cable and phone which you must set up though the complex because its what they've contracted. The internet service is terrible. It's slow and they don't provide whom they have their service from so no clue how to trouble shoot anything. Causing me to have to go to a cafe to work at times since some days I'm remote.
Multiple times a day I think of breaking my lease because the noise is unbearable and the sleepless nights make me unproductive at work. Counting the days until either the elephants upstairs move or I get so fed up I peace out. This place isn‚??t worth it.